Shipping Policies

Shipping Policies - Tina's Toasty Toes

Thank you for choosing our hand-dyed yarns! Here's everything you need to know about how we'll get your treasures to you.

📦 Shipping Provider & Location
• We ship all packages via USPS from our New York location
• We're happy to ship to any location served by USPS
• By placing an order, you agree to these shipping policies

⏱️ Processing Times
• Ready-to-ship items: Ships within 3 business days
• Business days: Monday through Friday (excluding US national holidays)
• Pre-orders and custom orders: Ship according to product description timelines
• Need an update? Check your confirmation email, shipping email, or contact us

Domestic Shipping (USA)
• Tracking number provided via shipping notification email
• Standard delivery: Up to 14 business days
• Track anytime through your shipping confirmation email link
• Delivery confirmation: Once USPS marks your package as delivered, we consider it received
• Package theft: While we're not responsible for theft after delivery, we'll gladly provide necessary information for USPS claims

🌎 International Shipping
• Tracking/customs number provided when available
• Delivery times vary by destination and customs processing
• Customer responsibility:
  - All customs fees and import taxes
  - Checking local import regulations
  - Providing accurate delivery information
• Important notes:
  - We cannot mark items as gifts (it's illegal!)
  - Refused packages due to customs fees will be refunded minus shipping costs and return fees
  - Once marked as delivered, we consider the item received

📋 Additional Information
• Shipping damage: Claims must be filed with USPS
• Shipping delays: Once packages leave our facility, delivery timeline is managed by USPS
• Address accuracy: Please double-check your shipping address during checkout
• Questions? We're here to help through our contact page!

Policy Updates
We may update these shipping policies as needed to serve you better. The current version is always available on our website.

Need Help?
If you have questions about your shipment, please:
1. Check your confirmation email
2. Review your tracking information
3. Contact us if you need additional assistance

We're committed to getting your hand-dyed yarns to you safely and efficiently! 💝