Return Policies - Tina's Toasty Toes

Return Policies - Tina's Toasty Toes

💝 Our Commitment
At Tina's Toasty Toes, we take pride in our hand-dyed yarns and want you to be delighted with your purchase. Please review our return policy before making your purchase, as placing an order indicates your agreement to these terms.

✅ When Returns Are Accepted
We accept returns in these specific situations:
• Product Defects
  - Incorrect yardage on label
  - Incorrect fiber content on label
  - Manufacturing damage to yarn
• Order Fulfillment Errors
  - Receiving wrong colorway
  - Receiving incorrect yarn base

In these cases, we will provide:
  1. A replacement product, or
  2. A refund after receiving the original item in unused condition (this includes caking yarn- once yarn is caked we cannot take it back).

❌ Non-Returnable Items
• Custom orders
• Pre-orders
• Caked or unwound yarn
• Used or altered merchandise
• Items damaged after delivery

📋 Important Notes
• Shipping costs are non-refundable
• Buyer is responsible for return shipping costs
• Returns must be in original, unused condition
• Buyer's remorse is not eligible for returns
• Custom/pre-orders cannot be canceled or refunded

📦 Shipping Issues
• Shipping damage claims must be filed with the carrier
• Shipping delays should be addressed with the shipping company
• We're not responsible for carrier-related issues once package leaves our facility

💭 Before You Return
1. Contact us through our website
2. Await return authorization
3. Keep original packaging
4. Do not cake or unwind yarn
5. Document item condition

📝 Return Process
1. Contact us about your return
2. Receive return authorization
3. Ship item back in original condition
4. Include order information
5. Await confirmation of receipt

⚠️ Please Note
• Returns without authorization will be refused
• Refunds are processed after item receipt and inspection
• Original packaging helps ensure safe return
• Photos of issues may be requested

Policy Updates
We reserve the right to update these policies as needed. Current version is always available on our website.

Need Help?
Questions about returns? Contact us through our website before taking any action. We're here to help ensure the best possible outcome! 🧶